More details are emerging since the U.S. Food and Drug Administration began investigating Wen hair products in late July.

CBS News reported that the FDA has issued a safety alert following complaints against Wen Hair care products creator Chaz Dean and Guthy Renker, LLC.

The agency launched an investigation into the products after learning the company had received 21,000 complaints about hair loss, balding and rashes.

What the company said it was that its products are safe and that it is cooperating with the FDA. “We have shared our formulations and ingredients with the FDA,” it claimed. “We … exceed the FDA’s requirements for cosmetic manufacturers and have always been transparent.”

But that’s not the FDA’s view. It said “the company … did not address safety concerns related to hair loss. We do not know if the company has other safety data, and we do not have the legal authority to require a cosmetics firm to provide product safety information,” CBS News reported.

However, Environmental Working Group attorney Tina Sigurdson told CBS news the FDA doesn’t have much power to regulate the cosmetic industry that Wen hair products is a part of.

“There‚Äôs no legal requirement that a company makes sure a product is safe before they sell it,” Sigurdson said.

Despite the safety warning, Wen products remain on store shelves.

The FDA said it will provide additional updates on its investigation as new information becomes available.

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